Contact

How Can We Help Today?

Whether you have a question about saunas, cold plunges, red light therapy, or an existing order, we are happy to assist.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@vitalmotionusa.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. For full details on the return process and any conditions, please review our Return Policy page before initiating a return.

Can I exchange my purchase for a different product?

We will walk you through the exchange process and help you find the right fit for your wellness space.

How do I choose between a sauna, cold plunge, and red light therapy bed?

Each product supports a different aspect of your recovery and relaxation routine. Saunas use heat for deep relaxation, cold plunges use cold exposure for post-activity recovery, and red light therapy beds are designed to support skin and muscle wellness through targeted light wavelengths. Feel free to contact us for personalized guidance.

What kind of space or setup do these products require?

Space requirements vary by product. Traditional saunas need a dedicated indoor or covered area with proper ventilation, while cold plunges require access to a drain and water supply. We recommend reviewing each product listing for specific dimensions and setup details before ordering.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Saunas and Heat Therapy
Cold Plunges
Red Light Therapy Beds
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Support

Owned and operated by VitalMotionUSA, our team responds to every inquiry within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

30-Day Returns

Free Continental Shipping

Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.